How to create an effective crisis communication plan

As soon as the cause and extent of the crisis are identified, an active information release with key messages will be issued. Again, because most common forms of cyberattacks are known, this press release can also be prepared in advance.

If necessary, additional statements can be added that are important for understanding the incident or that protect reputation or contain additional information for those affected.

When it comes to active communication, it’s important to note that internal systems, such as lists of media contacts or tools for sending press releases, are likely no longer available. Alternate public cloud solutions can provide a work-around here. However, the most important data, such as private email addresses and mobile phone numbers of crisis team members and key external emergency partners, should always be stored on the most secure medium in the world: paper.